COVID, masks, vaccinations, opinions and respect for each other

We respect differing viewpoints and opinions and believe it’s not our place to tell someone else what they should do with their own body.

We ask for your respect and understanding of the position we are in as regulated health care practitioners in New Zealand.

Masks are compulsory in clinic (without an official exemption), this is a regulatory requirement that we as practitioners do not have discretion to change. Asking us to do so jeopardises our registration and risks our business and livelihood.

We recognise there are different options around vaccination and that it can be a strongly emotive topic. We believe that staying connected and respectful as a community is a top priority, and have no wish to contribute to any form of division.

For this reason we cannot engage in any heated discussion about the current vaccination debate.

Thank you for your kind understanding.

Do you accept mask exemptions in Level 2?
At this stage we are not accepting mask exemptions at Level 2 (delta version).
We hope we’ll see you when the Ministry of Health guidelines change regarding masks.

Which practitioner will I see?

We take responsibility for our patients based on what we do best. That’s why we each see different patients in order to ensure that you GET TREATMENT FAST and get the best care.

Our system is reviewed regularly to see if we can ‘do it better’ and we definitely take on your feedback. This ensures that we maintain our goal of exceptional health care

If you end up seeing a different practitioner to what you thought, we can assure you that all our patients are reviewed and we have meetings twice a week to discuss care and best practice for you all. 

NEW PATIENTS OVER 6: Ben and André see all new patients over 6 years of age.

EXISTING PATIENTS. If as a new patient you were treated by Ben or André, they will continue treatment. Jacquelyn sees her long-standing patients, pregnant patients, and those under six years of age.

NEWBORN, UNDER 6 AND PREGNANCY: Jacquelyn and André see all new patients in this category.

MASSAGE: You’ll see Martin

CORRECTIVE MOVEMENT/PERSONAL TRAINING: Martin will look after you for this.

Will I be charged if I miss my appointment?


These are in the terms and conditions at time of booking and on every email.

Cancellations made within 24 hrs will be charged and given to a local charity, MAZ.

More than TWO missed appointments/late cancellations?

You’ll be charged the full private rate of $82 ($75 under 15). You’ll then need to pay your invoice before re-booking.

Why? Unfortunately, we were getting up to eight missed appointments or late cancellations each week and this wasn’t sustainable. This way, we charge and we hope that patients will respect our time and skill.

Importantly, it means that cancellations of more than 24 hours gives us a chance to give the appointment to someone on the waitlist and no charge to you!

What should I wear to an appointment?

Osteopathy is hands on medicine and treatment usually involves moving various parts of your body. It is thus easiest if you wear loose, comfortable clothing. Depending on your health issue at times it may be necessary to undress down to your underwear. If this is uncomfortable for you in any way please speak with us at the beginning of the appointment to ensure you stay comfortable.

We have spare shorts for anyone that requires them.

What if I am unwell?



If you’re ill on Monday, and your appointment is Thursday, CANCEL! We’ll put you on the waitlist if need.

That way you won’t be charged.

What if I get ill on the day? We understand this can happen and of course,  be honest with us and we’ll waive the cancellation fee. 

What if my osteopath is ill?


If we are unwell, we will give you 24 hours’ notice where possible and reschedule your appointment. 

We believe we should have the same agreement as you – 24 hours notice – reschedule – no charge. 

Less than 24 hours’ notice, we’ll give you a gift session!

What if the osteopath gets a tummy bug within 24 hours and has to cancel? Well, same as you, we wouldn’t expect you to pay if you suddenly got sick within 24 hours so the gift session wouldn’t apply here.

What about Lockdowns due to COVID-19?

We are in the unique situation whereby some of our patients live ‘over the border’ and one of our osteopaths too! 

In the case of a lockdown, we’ll contact you with the best possible workaround. We offer TeleHealth but most of our patients prefer to re-book. We’ll be in contact in order to avoid any confusion.

Why do we give our cancellation fee donations to Mangawhai Activity Zone (MAZ)?

If you cancel with less than 24 hours notice or don’t show for your appointment, someone usually misses out.

We have a long wait list for our osteopaths so we ask for 24 hours notice to give us time to contact those patients who are sore!

It could be you one day!

We send an email two days ahead and a text reminder the day before to ensure that you don’t forget. We think it’s a fair system and is based on what our patients have asked for over the years.

We send a MAZ invoice to ALL late cancellations or no shows, irrespective of reason. That way we’re avoiding prejudice. It’s up to you to let us know if you don’t feel that you should pay. Just let us know!

The $30 donation goes directly to the local activity park which is a volunteer developed movement zone for our locals. Sure, the kids love it but there’s so much to do for the adults too.

It was Jacquelyn’s friend, Simon Bennett, who was one of the founding members and the video above shows the development over the years with his son Jack, giving a synopsis of the growth.

Enjoy and thank you for your donation.

If you’d like to read the latest letter from Colin Gallagher, the MAZ president, here is a copy below.


MAZ Letter November 2020


What is Alert Level 1 at Mangawhai Osteopathy?


As we are now at Level 1, we are allowed to continue treatment almost as normal. 

We ask you to:

1. We recommend the use of a face mask during your treatment- for your own protection as we get so close to you!  We may be wearing one.

2. Register with the Tracing App

3. Wash your hands once you enter the clinic and just before your appointment

What is Alert Level 2 at Mangawhai Osteopathy?

At Alert 2 we require you to complete your COVID questions form BEFORE your appointment. 

This is mandatory. 

For more information, please watch this short ALERT LEVEL 2 VIDEO.

If you have any COVID symptoms, please cancel your appointment and re-book.

Please stay in your car until just before your appointment to ensure social distancing.
You can then enter the clinic and wash your hands immediately before your appointment.

Please also bring a mask for your own use.



You are welcome to email us with any questions.
admin@mangawhaiosteopathy.co.nz OR via the CONTACT PAGE on this website.
How do I book online?

Click here to watch the video explaining step by step how to book online.  All your questions answered!  It’s easy, we promise!

Do I need a referral to see an osteopath?

Despite many clients being referred by their doctor or other health professional, a referral is not required to see an osteopath. Should you prefer, you may make an appointment with us directly. This applies even if you have had an accident or wish to submit an ACC claim.

Can you lodge my ACC claim?

Yes, we can lodge an ACC claim for you. This allows you to have your injury assessed and treated immediately, that is, without the need to first visit your G.P.

What should I bring to my appointment?

If you have any x-rays, test results or relevant medical notes bring these with you. We require the radiologist report.  Please email before your appointment when possible. For babies it may also be useful to bring their Plunket Book.

Will treatment hurt?
In general, osteopathy is a gentle treatment modality and should not cause high levels of discomfort. If hands on treatment of painful or tender areas is necessary we will advise you of this and ensure that you remain as comfortable as possible. At times people experience some soreness for a day or two after treatment as their body adjusts to this treatment. This is part of the natural healing process.

You are welcome to email us with any questions you may have forgotten to ask or check in on your response to the initial session.

How long is an appointment?

The appointments last 40 minutes.

This allows and includes assessment, taking of details, looking up reports (if relevant), hands-on treatment, resting time (which is needed after treatment), discussion of homework, your payment, and re-booking. 

How much does treatment cost?




$82 Private Adult (40 min)

$75 Private Child 15 and under (40 min)

$82 Parent/Child Co-treatment (40min)

$48 ACC (40 min)


TPI $150 Initial/ $82 Follow-up


$50 FOR 30 minutes 


$90 for 60 minutes


$90 – $135 (60-90 minutes)

What training do you have?
Benjamin: I was born in Vienna, Austria and moved to Mangawhai where I have now lived for most of my life.  I attended Mangawhai Beach School and Rodney College, where I developed a passion for the sciences, particularly chemistry and human biology.  I went on to study Osteopathy at Unitec, Auckland. After 5 years of intense study, I came away with a Bachelor of Applied Science in Human Biology and a Masters in Osteopathy.

In April 2019 I attended a professional qualification for golf. This is an international qualification for medical professionals specialising in golf biomechanics.

Jacquelyn: My training for the  Bachelor of Osteopathic Medicine (Distinction) is from the British School of Osteopathy in London. I also have a degree in Behavioural Sciences (Biology and Psychology) from La Trobe University in Melbourne, Australia.

My postgraduate training is in Research and Methodology which is part of my Masters in Science specialising in hypermobility and Clinical Pilates.

With a Level 4 Clinical Pilates qualification from Dance Medicine Australia and a Classical Apprenticeship, I combine both traditional and evidenced-based Pilates in my rehabilitation delivery. I also studied a Yoga Alliance 200 hour interdisciplinary qualification in Costa Rica in 2011.

I am also a Level 5 qualified Biodynamic Osteopath which is a nine year post-graduate training.  This is in addition to my cranial osteopathy training which I did in 2008. I have completed my Level 3 Paediatric Biodynamic Osteopathy training.

ONLINE consultations/ TeleHealth. How does it work?
Online consultation with Ben or Jacquelyn. Concept created during COVID-19 isolation to give existing patients support for current or new injuries.

Whilst physical touch is not possible, we will question and investigate to give a diagnosis based on triage and offer advice and exercises if safe and appropriate.

You will receive an email with a link to ‘Join Appointment’.

When there is a concern, a referral will be necessary.

Cost (30 minute consultation):

$30 = Existing Patient
$40 = New Patient
$20 = ACC Patient


You will be able to pay for your session online when you book your appointment.

Do you use acupuncture as part of osteopathy?
No. While acupuncture is a valuable treatment modality we find that we achieve high levels of success without needing to use any other form of treatment.

Referral will always be considered as necessary and we have developed a strong and trusted network of providers.

How to cancel your appointment online

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Hours and Info:

1 Pearson Street
Mangawhai 0505

Telephone: 09 431 3155


Mon: 8am – 5:30pm
Tues: 8am-5.30pm
Wed: 8am – 5.30pm
Thurs: 8am-5:30pm
Fri: 8am-530pm

Appointments are 40 min. If urgent, please contact us via the contact page.