FAQ

Which practitioner will I see?

We take responsibility for our patients based on what we do best. That’s why we each see different patients in order to ensure that you GET TREATMENT FAST and get the best care.

Our system is reviewed regularly to see if we can ‘do it better’ and we definitely take on your feedback. This ensures that we maintain our goal of exceptional health care

If you end up seeing a different practitioner to what you thought, we can assure you that all our patients are reviewed and we have meetings twice a week to discuss care and best practice for you all. 

NEW PATIENTS OVER 6: Ben sees all new patients over 6 years of age.

EXISTING PATIENTS. If as a new patient you were treated by Ben, he will continue treatment. Jacquelyn sees her long-standing patients, pregnant patients, and those under six years of age.

NEWBORN, UNDER 6 AND PREGNANCY: Jacquelyn sees all new patients in this category.

MASSAGE: You’ll see Martin

CORRECTIVE MOVEMENT/PERSONAL TRAINING: Martin will look after you for this.

What is Alert Level 1 at Mangawhai Osteopathy?

ALERT LEVEL 1 INFORMATION

As we are now at Level 1, we are allowed to continue treatment almost as normal. 

We ask you to:

1. We recommend the use of a face mask during your treatment- for your own protection as we get so close to you!  We may be wearing one.


2. Register with the Tracing App


3. Wash your hands once you enter the clinic and just before your appointment

What is Alert Level 2 at Mangawhai Osteopathy?

At Alert 2 we require you to complete your COVID questions form BEFORE your appointment. 

This is mandatory. 

For more information, please watch this short ALERT LEVEL 2 VIDEO.

If you have any COVID symptoms, please cancel your appointment and re-book.

Please stay in your car until just before your appointment to ensure social distancing.
You can then enter the clinic and wash your hands immediately before your appointment.

Please also bring a mask for your own use.

YOU’LL NEED TO CHECK IN WITH OUR QR CODE. THIS IS HANGING IN THE FRONT DOOR WINDOW. THIS IS A MINISTRY OF HEALTH REQUIREMENT.

 

You are welcome to email us with any questions.
admin@mangawhaiosteopathy.co.nz OR via the CONTACT PAGE on this website.
How do I book online?

Click here to watch the video explaining step by step how to book online.  All your questions answered!  It’s easy, we promise!

Do I need a referral to see an osteopath?

Despite many clients being referred by their doctor or other health professional, a referral is not required to see an osteopath. Should you prefer, you may make an appointment with us directly. This applies even if you have had an accident or wish to submit an ACC claim.

Can you lodge my ACC claim?

Yes, we can lodge an ACC claim for you. This allows you to have your injury assessed and treated immediately, that is, without the need to first visit your G.P.

What should I bring to my appointment?

If you have any x-rays, test results or relevant medical notes bring these with you. We require the radiologist report.  Please email before your appointment when possible. For babies it may also be useful to bring their Plunket Book.

What should I wear to an appointment?
Osteopathy is hands on medicine and treatment usually involves moving various parts of your body. It is thus easiest if you wear loose, comfortable clothing. Depending on your health issue at times it may be necessary to undress down to your underwear. If this is uncomfortable for you in any way please speak with us at the beginning of the appointment to ensure you stay comfortable.

We have spare shorts for male and female.

Will treatment hurt?
In general, osteopathy is a gentle treatment modality and should not cause high levels of discomfort. If hands on treatment of painful or tender areas is necessary we will advise you of this and ensure that you remain as comfortable as possible. At times people experience some soreness for a day or two after treatment as their body adjusts to this treatment. This is part of the natural healing process.

You are welcome to email us with any questions you may have forgotten to ask or check in on your response to the initial session.

How long is an appointment?
The appointments last 40 minutes. This includes assessment, taking of details, looking up reports (if relevant), taking payment and re-booking.
How much does treatment cost?

 

PRICES:

OSTEOPATHY

$82 Private Adult (40 min)

$75 Private Child 12 and under (40 min)

$82 Parent/Child Co-treatment (40min)

$48 ACC (40 min)

$410 for 6 session maintenance block (pay for 5/ receive 6). 1 year expiry.

TPI $150 Initial/ $82 Follow-up

MASSAGE

$90 for 60 minutes

PERSONAL TRAINING/CORRECTIVE MOVEMENT

$90 – $135 (60-90 minutes)

What training do you have?
Benjamin: I was born in Vienna, Austria and moved to Mangawhai where I have now lived for most of my life.  I attended Mangawhai Beach School and Rodney College, where I developed a passion for the sciences, particularly chemistry and human biology.  I went on to study Osteopathy at Unitec, Auckland. After 5 years of intense study, I came away with a Bachelor of Applied Science in Human Biology and a Masters in Osteopathy.

In April 2019 I attended a professional qualification for golf. This is an international qualification for medical professionals specialising in golf biomechanics.

Jacquelyn: My training for the  Bachelor of Osteopathic Medicine (Distinction) is from the British School of Osteopathy in London. I also have a degree in Behavioural Sciences (Biology and Psychology) from La Trobe University in Melbourne, Australia.

My postgraduate training is in Research and Methodology which is part of my Masters in Science specialising in hypermobility and Clinical Pilates.

With a Level 4 Clinical Pilates qualification from Dance Medicine Australia and a Classical Apprenticeship, I combine both traditional and evidenced-based Pilates in my rehabilitation delivery. I also studied a Yoga Alliance 200 hour interdisciplinary qualification in Costa Rica in 2011.

I am also a Level 5 qualified Biodynamic Osteopath which is a nine year post-graduate training.  This is in addition to my cranial osteopathy training which I did in 2008. I have completed my Level 3 Paediatric Biodynamic Osteopathy training.

ONLINE consultations/ TeleHealth. How does it work?
Online consultation with Ben or Jacquelyn. Concept created during COVID-19 isolation to give existing patients support for current or new injuries.

Whilst physical touch is not possible, we will question and investigate to give a diagnosis based on triage and offer advice and exercises if safe and appropriate.

You will receive an email with a link to ‘Join Appointment’.

When there is a concern, a referral will be necessary.

Cost (30 minute consultation):

$30 = Existing Patient
$40 = New Patient
$20 = ACC Patient

IF YOU’VE LOST YOUR INCOME DUE TO COVID-19, PLEASE LET US KNOW. WE’D LIKE TO HELP.

You will be able to pay for your session online when you book your appointment.

Do you use acupuncture as part of osteopathy?
No. While acupuncture is a valuable treatment modality we find that we achieve high levels of success without needing to use any other form of treatment.

Referral will always be considered as necessary and we have developed a strong and trusted network of providers.

Hours and Info:

Address:
The Hub
Unit 3/6 Molesworth Drive
Mangawhai 0505

Telephone: 09 431 3155

HOURS:

Mon: 8.30am – 6pm
Tues: 6am-6.30pm
Wed: 7am – 6.30pm
Thurs: 6am-8pm
Fri: 9am-5pm
Sat: CLOSED
Sun: CLOSED

Appointments are 40 min and available outside these hours as needed. Email to enquire.