FAQ
How much does treatment cost?
Senior Osteopath (André)
Private Adult $105.00
Under 18 (Private) $95.00
ACC Adult $71.00
ACC Under 18 $66.00
PAYMENT SURCHARGES
Online payment $4
Aministration Fee for late payments $10Paywave/Contactless surcharge 1.5%
Credit Card surcharge 2.2%
If any ACC claim is denied, the full private fee will be charged
This was updated August 2025
Can I call to discuss my questions?
We’re sorry, but we don’t offer phone consultations.
Our osteopaths and team are fully focused on patients during treatment sessions to ensure their safety and provide our complete attention.
To maintain this standard of care, all communication is handled in writing. This helps us provide clear, thorough responses while allowing our practitioners to stay fully present with patients in session.
How do I pay?
PAYMENT SURCHARGES
Online payments $4
Late ACC payments * $25
Non payment on the day $10
Forget your card? Pay online at the clinic.
Bill Payment/ Registered Company: Mangawhai Osteopathy Ltd
Account number
06-0199-0967242-00
What do I get for my treatment cost?
The cost of your treatment includes:
- online booking system (you can change your appointment yourself as many times as you wish at any time of the day up until 24 hours before your appointment)
- confirmation email with instructions and videos
- reminder email two days prior to your appointment
- reminder text the day before
- ACC completed electronically with an answer from ACC usually within your same appointment
- email support prior (from our clinic manager) and after your appointment (from your osteopath)
- 40 minutes of our time (please note this is 10 minutes longer than many osteopathy appointments in New Zealand)
- detailed notes are taken in each appointment to ensure best practice and safety to enable us to compare the outcome that is specific TO YOU. You are not a ‘back pain’ patient to us. You are an individual that needs specific treatment for YOU.
- in appointment rehabilitation (if appropriate)
- education via after treatment email support – what we do is work towards a management solution WITH YOU so you don’t need to rely on us!
- monitoring your response to treatment and communication with you should you have any issues – including when you feel better!
- emails and phone calls (as appropriate) with the team of practitioners who work with you including midwives/GP/massage therapists/ personal trainers/ specialists
- preparing and sending referral letters as appropriate
- preparing and sending scan referral letters as appropriate
- sending you support videos/ exercises and education references
- outside appointment time access to our clinic manager for any questions and these will be relayed to your osteopath if needed
What do we do differently ?
When asked, this is what our osteopaths said.
ANDRÉ
- We do 40 minute appointments. This is a big one – and means we don’t rush through our appointments, so we have time to really listen and engage with our patients.
- We are really interested in getting people better – whether that’s with us, or if we need to send our patients to someone else, it doesn’t matter for us.
- On that note, in the nicest possible way, we try to get rid of our patients where possible – to help them stand on their own two feet without us.
- We take a whole person approach to what people come in with, trying to figure out what aspect(s) of someones life is contributing to their issues. Even if it’s not in our scope, we can help guide them in the right direction.
How do I book online?
Click here to watch the video explaining step by step how to book online. All your questions answered! It’s easy, we promise!
Do I need a referral to see an osteopath?
Can you lodge my ACC claim?
This allows you to have your injury assessed and treated immediately, that is, without the need to first visit your G.P.
If you have an existing ACC claim we can use this only if it is within one year of your claim.
If any ACC claim is denied, a full fee will be charged
How long does my ACC claim last?
We can treat up to 16 treatments ONLY IF THE INJURY IS RELATED TO THE ACCIDENT.
The injury MUST BE RELATED to the injury. If it is not related and your osteopath cannot clinically justify this, the treatment will not be an ACC covered treatment.
Please note that some physiotherapy clinics have ‘contracts’ with ACC that enable them to treat for longer than one year and more than 16 treatments. This type of ‘contract’ is not available to osteopathic clinics.
Will I be charged if I miss my appointment?
Yes, we charge for missed appointments and late cancellations.
Your appointments are important to us, and we appreciate your commitment to keeping them. A last minute cancellation or ‘no show’ means we’re unable to help somebody else who needs treatment.
Cancellation Policy
We require 24 hours notice if you need to change or cancel your appointment.
For any missed appointments or cancellations made with less than 24 hours notice, a fee of $50 will be charged for the first occurrence.
Subsequent missed appointments or late cancellations will incur the full private appointment fee.
All outstanding invoices must be settled BEFORE booking another appointment.
We dontae the first payment to a local charity, Mangawhai Activity Zone. MAZ Video
Cancelling your appointment
Our booking system sends out email appointment confirmations and reminders to help you schedule your appointments. Should you need to cancel you can do so from a link in one of those emails, or get in touch via email, txt or phone call.
Mangawhai Osteopathy has the right to ask you to find another clinic if you continue to miss appointments.
What if I am unwell?
If you’re ill on Monday, and your appointment is Thursday, CANCEL! We’ll put you on the waitlist if need.
That way you won’t be charged.
What if I get ill on the day? We understand this can happen and of course, be honest with us and we’ll waive the cancellation fee.
How long is an appointment?
The appointments last 40 minutes.
This allows and includes assessment, taking of details, looking up reports (if relevant), hands-on treatment, resting time (which is needed after treatment), discussion of homework, your payment, and re-booking.
What should I bring to my appointment?
What should I wear to an appointment?
We have spare shorts for anyone that requires them.
Will treatment hurt?
You are welcome to email us with any questions you may have forgotten to ask or check in on your response to the initial session.
What training do you have?
André Kleinbaum – Senior Osteopath
André is a dedicated and highly skilled osteopath with a Master of Osteopathy from Unitec in Auckland. With a background in structural and functional osteopathic techniques, André brings a grounded, compassionate approach to supporting people through pain, injury, and recovery.
He has experience treating a wide range of musculoskeletal issues, including:
- Acute and chronic back and neck pain
- Sports-related injuries and rehabilitation
- Tension-related headaches and jaw dysfunction
- Postural strain and workplace-related conditions
André’s treatments focus on addressing the root cause of dysfunction while also relieving symptoms. He works holistically, often incorporating exercise rehabilitation and lifestyle advice to support each patient’s long-term health and well-being.
Patients appreciate André’s gentle manner, clinical clarity, and ability to listen deeply. His work is informed by a genuine desire to help people move more freely, feel better in their bodies, and return to the things they love.
When he’s not in the clinic, André enjoys time outdoors, connecting with community, and exploring the mind-body connection through ongoing professional development. He lives in Mangawhai with his wife and two sons.
Do you use acupuncture as part of osteopathy?
Referral will always be considered as necessary and we have developed a strong and trusted network of providers.
How to cancel your appointment online
Why do we give our cancellation fee donations to Mangawhai Activity Zone (MAZ)?
We have a long wait list for our osteopaths so we ask for 24 hours notice to give us time to contact those patients who are sore!
It could be you one day!
We send an email two days ahead and a text reminder the day before to ensure that you don’t forget. We think it’s a fair system and is based on what our patients have asked for over the years.
We send a MAZ invoice to ALL late cancellations or no shows, irrespective of reason. That way we’re avoiding prejudice. It’s up to you to let us know if you don’t feel that you should pay. Just let us know!
The $50 donation goes directly to the local activity park which is a volunteer developed movement zone for our locals. Sure, the kids love it but there’s so much to do for the adults too.
It was Jacquelyn’s friend, Simon Bennett, who was one of the founding members and the video above shows the development over the years with his son Jack, giving a synopsis of the growth.
Enjoy and thank you for your donation.
Referral to specialist and X-ray/Ultrasound referral charges
We do not charge for X-ray or Ultrasound referrals.
We charge a fee of $50 for specialist referral letters which covers our time to write the letter, collate the supporting medical notes, source reports and liaise with the specialist team.
This takes our practitioners on average 45-60 minutes of their time outside your session.
Why are we a fragrance free clinic?
We have staff and patients who are sensitive and allergic to fragrances and the chemicals of odours in washing powder, moisturiser, hair product, perfume etc.
So as practitioners we do not wear products with fragrance and have reminders on the emails for patients to avoid fragrances.
You can read more about it here Scent – why it’s not so yummy as you think!