A neurodiversity-affirming approach to your care
We recognise that each nervous system processes information, sensation, and stress in its own way. Our consultations follow a neurodiversity-affirming approach, adapting how we communicate, assess, and treat so that care feels appropriate and accessible for you. This may involve adjusting the pace of a session, using language that feels clearer and more supportive, or modifying the environment to reduce sensory overload. Rather than expecting you to fit a standard model of care, we work alongside your individual strengths, preferences, and needs.
Sensory comfort and predictability in the clinic
We understand that clinical environments can sometimes feel overstimulating or unpredictable. Wherever possible, we aim to create a calm, low-sensory space. You are welcome to request adjustments such as softer lighting, reduced background noise, or clear step-by-step explanations before any hands-on treatment.
Jacquelyn and André invite you to “go in and adjust the room as you need”. If you have specific sensory sensitivities or triggers, please let us know — your comfort and sense of safety will always be prioritised. Jacquelyn also has a personal awareness of sensory needs, including sensitivity to fragrances and bright lighting, which informs this approach.
Collaborative care at your pace
From both an administrative and clinical perspective, we take the time to listen so you feel heard and understood. You are encouraged to ask questions, pause, or change direction at any point during your session. Jacquelyn and André will explain what is being done and why, and will always seek your consent before proceeding. She also reflects on sessions and may follow up if further insights arise.
Our aim is to work alongside you, not on you — supporting your understanding of your body and helping you build confidence in managing your health in a way that feels sustainable.
Assessment from a neurodiverse perspective
It is a requirement of health care to use what we call outcome measures. These don’t always fit with the neurodiverse brain so alternative tools such as the Manoski Scale of Pain, Wong-Baker FACES Pain Rating Scale, Revised Faces Pain Scale, Coloured Analogue Scale or a Body Map such as Pictal.
Jacquelyn and André will help to translate from your preferred language to a number if needed so you don’t have to come up with one! She is always looking for new ways to adapt and learns heaps of tricks from her patients.